On Thursday, wireless telecom giant Verizon Wireless said it would begin charging consumers a $2 “convenience fee” for some bill payments starting January 15. That decision, which Verizon said was necessary to cover the costs of processing some payments, caught the attention of the Federal Communications Commission. Verizon then decided the fee wasn’t such a hot idea after all.
In a press release posted Friday afternoon, the wireless provider announced that customer feedback had led to a change in plans. “At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless in a statement.